Zendera AS Privacy Policy

Introduction

Zendera AS ("we", "us", "our") is committed to protecting the privacy of our users and customers. This Privacy Policy describes how we collect, use, and protect your personal information in compliance with the EU General Data Protection Regulation (GDPR) and other relevant data protection laws.

By using our services or visiting our website, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree with these terms, please do not use our services or visit our website.

1. Information We Collect

We collect personal information from you in the following ways:

1.1. Information you provide directly:
- Registration information: When you sign up for an account, we collect your name, email address, password, and company name.
- Billing information: When you make a payment, we collect your billing address and payment details.
- Customer support: When you contact us for assistance, we collect your name, email address, and any additional information you provide.

1.2. Information we collect automatically:
- Usage data: We collect information about your interactions with our services, such as the features you use, the pages you visit, and the links you click.

- Device information: We collect information about the device you use to access our services, including the hardware model, operating system, browser, and IP address.

- Location-related data: We use location-related data, such as the position of drivers in relation to their pick up and delivery locations, which originates from the location of drivers' devices (if permitted to collect).

- Cookies and similar technologies: We use cookies and other tracking technologies to collect information about your use of our services and to improve your experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1. Provide and improve our services: We use your information to provide and maintain our services, troubleshoot issues, and develop new features.
2.2. Communicate with you: We use your information to respond to your inquiries, send you notifications, and provide customer support.
2.3. Personalize your experience: We use your information to personalize our services and show you relevant content and advertisements.
2.4. Billing and payment: We use your information to process payments and send you invoices.
2.5. Compliance and security: We use your information to detect and prevent fraud, enforce our Terms of Service, and comply with legal obligations.

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

3.1. Service providers: We share your information with third-party service providers that help us provide and maintain our services. These providers are required to protect your information and use it only for the purposes for which it was disclosed.
3.2. Legal obligations and protection of rights: We may disclose your information if required by law, in response to a legal request, or to protect the rights, property, or safety of Zendera AS, our users, or the public.
3.3. Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Your Rights and Choices

Under the GDPR, you have the following rights regarding your personal information:

4.1. Access: You can request access to your personal information and receive a copy of it.
4.2. Rectification: You can request the correction of inaccurate or incomplete personal information.
4.3. Erasure: You can request the deletion of your personal information, subject to certain conditions.
4.4. Restriction of processing: You can request that we restrict the processing of your personal information in certain circumstances.
4.5. Data portability: You can request that we provide your personal information in a structured, commonly used, and machine-readable format.
4.6. Object to processing: You can object to the processing of your personal information for specific purposes, such as direct marketing or profiling.

4.7. Withdraw consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before your withdrawal.

4.8. Lodge a complaint: You have the right to lodge a complaint with a supervisory authority in your country of residence, workplace, or where an alleged infringement of the GDPR has occurred.

To exercise any of these rights, please contact us at hello@zendera.no. We may require you to verify your identity before we can process your request.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. We will delete your personal information upon your request, subject to any applicable retention requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your personal information.

7. International Data Transfers

We may transfer your personal information to countries outside the European Economic Area (EEA), including the United States, for processing and storage purposes. We ensure that such transfers comply with the GDPR by using appropriate safeguards, such as standard contractual clauses approved by the European Commission.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or regulations. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date at the top of this page. Your continued use of our services after the effective date of the changes constitutes your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at:

Zendera AS
Storgata 32, 0184 Oslo
hello@zendera.no
+47 77 58 78 78